Dive into fun at Dubai's Original Waterpark

1.1 These Terms & Conditions govern the purchase of tickets and access to attractions and facilities (“Venue(s)”) provided by The View Palm Jumeirah, Dubai Parks and Resorts, The Green Planet, Ain Dubai, Global Village, Inside Burj Al Arab Tour, Wild Wadi, Roxy Cinemas, and Sea Breeze (collectively referred to as "We", "Us", "Our").

1.2 Each Venue operates under a distinct set of rules and regulations that govern the use of its rides and attractions. These rules and regulations must be read carefully by all guests prior to participation. Guests can access the full set of Venue-specific rules and regulations on the official website of the Venue (“Venue Rules and Regulations”).

1.3 By purchasing a ticket, making a booking, or entering any of our Venues, guests acknowledge and agree to be bound by these Terms and Conditions, as well as the Venue Rules and Regulations.

1.4 We reserve the right to update or modify these Terms & Conditions as well as the Venue Rules and Regulations at any time without prior notice. 

2.1 Tickets & Entry

Tickets must be purchased through our official websites, authorised resellers, or at the Venue. 
All tickets are non-refundable, non-transferable, and non-exchangeable. 
Damaged, lost, or stolen tickets will not be replaced. 
Resale or unauthorised transfer of tickets is strictly prohibited and may result in legal action. 
Tickets are valid solely for the specif date, time, and listed showing, attraction, or event (where applicable), unless otherwise expressly stated. 
Re-entry is not permitted, unless stated otherwise.

2.2 Payments & Fees

The full price of the ticket must be paid at the time of booking. 
Tickets may be subject to applicable service charges and taxes, including VAT. 
We reserve the right to cancel any ticket or booking at our sole discretion, should we deem it necessary. Such cancellation may occur for reasons including, but not limited to, breach of terms, fraudulent activity, or any other circumstance where we believe cancellation is required. 
 

3.1 Identification & Security Checks

Guests must provide a valid proof of identity and/or age if requested at the Venue.
Children under the age of 16 must be accompanied by an adult, at least 21 years old, holding a valid admission ticket.
We reserve the right to conduct bag searches and security screenings at entry points. Travel luggage and suitcases are not permitted in the Venues.

3.2 Right to Refuse Entry or remove from the Venue

We reserve the right to deny entry or remove guests from the Venues for any reason, including but not limited to posing a safety risk to other guests, disrupting the enjoyment of other guests, or negatively impacting the operation of the Venue. We may take any necessary action to enforce this right, without offering a refund or compensation.
 

We reserve the right, at our sole discretion, to amend our operating hours, close attractions, or suspend activities without prior notice. Such changes may occur at any time, and under no circumstances will compensation be provided for any modifications.

5.1 General Conduct

Guests must behave in a respectful manner and conduct themselves with due care and attention, ensuring that they do not expose themselves or others to any risk of harm.
Guests must read and comply with all signs, notices, and instructions at the Venue and must adhere to the Venue Rules and Regulations at all times.
Public displays of affection and any form of indecent behaviour are strictly prohibited.
Guests are required to dress modestly and respectfully at all times, in accordance with local cultural norms. Clothing that is excessively revealing, offensive, or inappropriate, including attire with offensive logos or messages, will not be permitted.
Footwear must be worn at all times, unless otherwise specified for certain attractions or activities.

5.2 Prohibited Items & Activities

Food: Outside food, beverages, and alcohol are strictly prohibited within the Venue. Guests with allergies or specific dietary requirements must inform food vendors prior to purchase to ensure their safety.
Prohibited Items: Weapons, hazardous materials, illegal substances, and any other dangerous items are strictly forbidden.
Wheeled Items: The use of wheeled devices, such as roller skates, skateboards, bicycles, and scooters, is not permitted inside the Venue, unless these items are rented within the Venue.
Commercial Activities: Commercial activities, including but not limited to unauthorised tours, filming, promotional events, and the use of professional cameras, recording equipment, or any form of professional or commercial photography, are strictly prohibited without the prior written consent of the Venue, which may be granted or withheld at its sole discretion.
Drones: The use of drones or aerial devices is prohibited unless prior written approval is granted by the Venue, subject to the approval of the relevant competent authority, such as the Dubai Civil Aviation Authority (DCAA) and Venue management.
Pets: Pets and animals are not permitted within the Venue, except for registered service animals.
Smoking: Smoking, including e-cigarettes and vaping, is only permitted in designated areas within the Venue.
Noise Regulations: The playing of loud music, creation of disruptive noise, or use of audio equipment that disturbs other guests is prohibited.

5.3 Alcoholic Beverages

Alcoholic beverages may only be purchased and consumed by guests who are 21 years of age or older.
Valid identification may be requested to verify age.
Guests who fail to provide valid proof of age when requested will be refused service of alcoholic beverages.
Consumption of alcohol is strictly prohibited outside designated areas where alcohol is permitted.
We reserve the right to refuse service of alcoholic beverages at our absolute discretion.

6.1 General Safety

Guests must comply with all health and safety instructions displayed throughout the Venue and follow the directions of Venue staff at all times.
We will not be held liable for any injuries, accidents, or damages that result from a failure to adhere to safety regulations or the directives issued by Venue staff.
Guests must adhere to any government-mandated health and safety measures, including hygiene and screening protocols.

6.2 Use of Attractions & Activities

All attractions, rides, water activities, and experiences are entered at guests' own risk.
Certain attractions may have height, weight, age, or health restrictions for safety reasons, and guests must comply with all guidelines.
The guest is solely responsible for following all instructions provided for rides and attractions at all times. We shall not be held liable for any injuries, damages, or losses sustained during participation in any activity, including, but not limited to, rides, water activities, and interactive experiences.
 

7.1 Guest Responsibility

Guests are responsible for their personal belongings at all times.
We are not liable for lost, stolen, or damaged items.

7.2 Lost & Found

Any lost items should be reported to guest services at the Venue.
Unclaimed items will be handled in accordance with Venue policies.
 

Guests are permitted to take photographs and videos for personal use, provided such activities do not disrupt the operations of the Venue or the enjoyment of other guests.
The Venues are tourist destinations where filming and photography may occur at any time. By entering the Venues, the guest irrevocably consents to and authorises us, and our authorised representatives, to photograph and/or make sound recordings of the guest for any purpose, worldwide. All such photographs and sound recordings shall remain the sole property of the Venue. If the guest does not wish to be photographed or filmed, they must expressly inform the photographer or videographer at the time.
The use of any recording devices, including but not limited to cameras, mobile phones, or other electronic equipment, for the purpose of photographing or filming cinema screens or any portion of the film presentation is strictly prohibited. This restriction applies regardless of the intended use of the footage. Any guest found in violation of this policy may be asked to leave the premises without refund and may be subject to legal action, including but not limited to claims for copyright infringement and prosecution under applicable intellectual property laws.
 

9.1 CCTV Monitoring

The Venues are monitored by CCTV for security purposes.

9.2 Guest Safety

Guests should report any suspicious activity or security concerns to staff immediately.
 

10.1 Governing Law

These Terms & Conditions are governed by the applicable laws of the Emirate of Dubai and the federal laws of the United Arab Emirates.

10.2 Contact Information

For any enquiries or complaints, please contact our Customer Service Centre by dialling 800 AMAZING (2629 464) within the United Arab Emirates, or +971 4 820 0000 if calling from outside the UAE. Alternatively, please refer to the respective Venue’s website for venue-specific contact information.

Final Agreement

By purchasing a ticket or entering our Venues, guests acknowledge that they have read, understood, and agreed to these Terms & Conditions, and that they have been provided with access to the Venue Rules and Regulations. Failure to comply with these terms may result in removal from the Venue, without entitlement to a refund. 

Minimum Of 1 rider, Maximum of 2.  

Single rider cannot exceed 120 kg, and under 50 kg cannot go on a single tube.  

Combined weight of 2 riders cannot exceed 180kg.  

One rider cannot exceed 120kg, on a Single or Double Tube.  

This ride is suitable for guests above 1.1m.  

SLIDE DESCRIPTION:  

• A series of high-powered water jets propelling you uphill with twists, turns and some dow hill drops requiring riders to grasp the handles and sit upright.  

• Guests will encounter strong acceleration and deceleration forces.  

• Water depth at the exit varies from 0.25m to 1m. RIDING INSTRUCTIONS:  

• Please follow all Lifeguards’ instructions and wait to enter the dispatch area.  

• Please wait for the Lifeguard to dispatch you.  

• Allow the Lifeguard to assist you in the proper seating arrangement.  

• Each rider must be able to keep themselves upright and keep a firm grip on the handles at all times.  

• Please ride feet first while sitting in tube. 

• Lifeguards will dispatch one raft at a time.  

• One rider per single tube, Two rider per double tube (No chains or multiples of tubes or lap riders permitted)  

• On a double tube the heavier person must be seated in the back.  

• Please remain seated in the tube at all times; straddling the side of the tube, standing or kneeling is NOT PERMITTED.  

• Unruly behaviour and horseplay are NOT PERMITTED.  

• Please do not attempt to slow down, stop, grab parts of the ride, or items on or near the ride.  

• If the ride comes to a stop remain seated in your tube and await lifeguard instruction.  

• Please exit the landing area immediately 

GENERAL SAFETY RULES:  

• Children above 1.1m below 50kg need to be accompanied by another rider on a double tube.  

• Look at the ride and decide if you can safely participate. You are best judge of your limitations.  

• CAUTION: Pregnant guests or guests with any medical, health or self-imposed restriction on their physical activity or under “doctor’s” care should not ride this attraction.  

• For your safety and for the safety of our guests, no loose items will be permitted on this ride such as cameras, water bottles, phones, bags, etc…  

• Shoes, sunglasses or prescription lenses are not recommended on this ride.  

• Water rides are body active, participatory activities. Such activities present a risk of injury. • Failure to follow these rules may result in injury to yourself or others.  

• Management reserves the right to ask guests who violate this policy to leave the Waterpark.  

• Dubai Municipality requires guests to follow all posted attraction rules. Guests found not Each rider must be able to keep themselves upright and keep a firm grip on the handles at all Please ride feet first while sitting in tube.  

• Appropriate swimwear is required when using the attraction, Street clothes, cotton material, long flowing clothing and underwear will not be permitted. Management reserves the right to determine if swimwear is appropriate. following posted rules must be removed from the attraction. 

Maximum of 1 rider at a time. 

• This ride is suitable for guests above 1.1m 

SLIDE DESCRIPTION: 

• An artificial sheet water surfing environments in which a rider slides down a ramp on a board into the curl of the wave. High-output water pumps produce a stationary flow of water over a fixed, foam-padded surface. Guests will encounter strong acceleration and 

deceleration forces from all sides during the course of the ride. 

• Water depth at the exit varies from 0.0cm to 45cm. 

RIDING INSTRUCTIONS: 

• Please follow all Lifeguards instructions. 

• Please wait for the Lifeguard to dispatch you and assist you in the proper riding 

arrangement. 

• Lifeguards will dispatch one rider at a time – NO multiples of riders permitted 

• Please enter the ride in a prone position facing forward, holding the board rails. 

• Standing on the boards, headstands and somersaults are strictly NOT PERMITTED 

• Please do not attempt to slow down, stop, grab parts of the ride, or items on or near 

the ride. 

• Time on the ride is determined by management, please do not exceed the allocated 

ride time. 

• Please exit the landing area immediately and return the board to the entrance of 

the ride. 

GENERAL SAFETY RULES: 

• Look at the ride and decide if you can safely participate. You are best judge of your 

limitations. 

• CAUTION: Pregnant guests or quests with any medical, health or self-imposed 

restriction on their physical activity or under "doctor's" care should not ride this 

attraction. 

• For your safety and for the safety of our guests, no loose items will be permitted on 

this ride such as cameras, water bottles, phones, bags, etc. 

• Appropriate swimwear is required when using the attraction, Street clothes, cotton 

material, long flowing clothing and underwear will not be permitted. Management 

reserves the right to determine if swimwear is appropriate. 

• Shoes, sunglasses or prescription lenses are not recommended ono this ride. 

• The force of the water may remove bathing suits, cover-ups are recommended 

• Water rides are body active, participatory activities. Such activities present a risk of 

injury 

• Failure to follow these rules may result in injury to yourself or others. 

• Management reserves the right to ask guests who violate this policy to leave the 

Waterpark. 

• No jewellery allowed on the ride including watches.